Verbal Communications Guidelines

“The way you use words has an effect on every relationship you have”.  -       Emily Post

This page is to help you understand the basics of good verbal communication in its best common usage. While much of this page will refer to how this applies to your time with the Cotillion Club of Sarasota, guidelines explained here can and will apply to all aspects of your life now and in the future, making your communications to others stand out as those of correct and accepted standards. These guidelines are expected and valued by teachers, prospective employers, future clients and anyone else whose respect you wish to have.

Verbal communications is an umbrella term that applies to ALL communications that involve words in any way whether spoken or written. We will focus first on the written and then on the spoken.

WRITTEN COMMUNICATIONS:

In general, there have been two general letter formats; Business and Personal. BOTH formats should include all of the following:

•  Your name and address {this is not necessary to add if you have letterhead or personalized stationery}
•  The date
•  An appropriate greeting (formal when using business format), making sure you spell the name of the person correctly –  this is a very important sign of respect
•  Purpose of the letter in kind and clear language
•  Formal sign-off
•  Hand signed signature in ink

NOTE SOME IMPORTANT ELEMENTS such as:

• the formal greeting
• the stated reason for writing the letter
• a personal reference (conversation about hip implants)
• the writer acknowledging the effort required of the interviewer
• best wishes to the person receiving the letter for the future.

WRITTEN COMMUNICATIONS TO THE COTILLION CLUB OF SARASOTA:

The specific situations likely to require you write a letter for the Cotillion Club of Sarasota would most likely be as a response to an infraction that you may have received, most likely revolving around not adhering to our required procedures or behaviors relative to a dance (improper R.S.V.P., dress code infraction, inappropriate use of an electronic device, etc.).

WHAT TO EXPECT AND WHAT IS EXPECTED WHEN AN INFRACTION IS INCURRED:

Please know that we establish the codes and rules and their enforcement for YOUR education. Please also know that we issue infractions in the spirit of education and for the purpose of refining YOUR understanding of how to navigate your future as successfully as possible. We NEVER intend any shame or embarrassment in the corrective procedures.

Should you incur an infraction, you will first be notified by email by the Secretary of the Cotillion Club of Sarasota. This email is NOT to be responded to electronically but as a detailed “heads-up” that a written letter will be sent to your home as follow up and that a WRITTEN letter of correction is expected promptly. It is ESSENTIAL that the letter be composed and signed by you, minimally adhere to the business letter format and contain:

Ø  YOUR INFORMATION (IF NO LETTERHEAD)

Ø  DATE

Ø  CORRECT GREETING

Ø  PURPOSE IN WRITING THE LETTER

Ø  DETAILED NATURE OF INFRACTION, APOLOGY AND ASSURANCE TO BOARD OF COTILLION THAT IT WILL NOT HAPPEN AGAIN.

Ø  HAVE FORMAL SIGN OFF SUCH AS “YOURS TRULY” OR “SINCERELY”

Ø  BE IN INK ON A COMPLETE SHEET OF PAPER OR STATIONARY

Ø  CONTAIN NO ANGER, SARCASM OR HOSTILITY

Ø  BE RECEIVED BY DEADLINE STATED IN INFRACTION NOTICE LETTER

THIS IS AN EXAMPLE OF A RESPONSE TO AN INFRACTION LETTER WITH THE COLORS CORRELATING TO THE IMPORTANT ELEMENTS DESCRIBED ABOVE:

SOME HELPFUL LINES IN COMPOSING A LETTER:

OPENING LINES: (To reference letter received and state why you are writing)

With reference to your letter of 8 June, I ...

I am writing in response to ...

Thank you for your letter of 8 May.

Thank you for your letter regarding/about ...

In reply to your letter of 8 May, ...

  CLOSING LINES: (To make reference to future events and/or repeat apology)

If you require anything further, feel free to contact me

I look forward to future events

Please advise as necessary

Once again, I apologize for any inconvenience

I have enjoyed my Cotillion experience and look forward to future events.

This is a very simple version of a business format letter and meets all the requirements of an infraction correction letter as well as any other letter you may find yourself sending to The Cotillion Club of Sarasota.

VOICE MESSAGE:

You may find yourself needing to leave a phone message relative to a question you may have or a change necessary in an R.S.V.P. you may have already made. If that is the case, please follow the following simple and straightforward guidelines when leaving your message and remember that YOU are responsible for all communications with the Cotillion Club of Sarasota. A message from a parent or others on your behalf will not be accepted unless you are physically unable to make the call yourself.

• GREETING (BY MEMBER ONLY! NOT PARENT)
• ID ONESELF/STATE CONTACT # FOR FIRST TIME
• BRIEF BUT NOT RAPID-SPEAK SLOWLY NATURE OF MESSAGE
• REPEAT NAME AND CONTACT INFO.
• GOODBYE AND THANK YOU.

           “Hello Dr. Isaac. This is Taylor Swift and my number is 941/123-4567. I am calling because I am suing a DJ and the trial has gone longer than I thought. I will not be able to attend the dance this Saturday and am sorry for the inconvenience. Again, this is Taylor Swift and my number is 941/123-4567. Thank you”.

Speak clearly, never rush through your message and don’t be afraid to repeat yourself.